Air Canada has a hard time following directions. Not exactly what you'd like in an airline. Not only do they open the cage of a dog that is clearly marked to not open (The dog ran away, the airline is still searching for it) but their response to a TV station when asked about the ordeal was not what the news room had expected. Apparently one of the airline big wigs did not intend to send the email dissing America back to the news department. Oops. FInd out what was said here. And this is why they are America's Hat.